Perennial conference presentations about regulatory citations (483’s & Warning Letters in the US) often show Stability Function citations in the Top 10 list.
A contributing factor to keeping Stability a permanent resident in the Regulatory Hall of Shame is “human error.” Over the course of the last decade, Quality Units have been working hard to eliminate human error designations and dig deeper into root causes that lead humans to go astray. Yet, it’s we humans that are the gatekeepers who all too often swing the door wide open to avoidable regulatory observations.
IVT Network blog author Tim Sandal has compiled a thoughtful analysis of Human Error and the many factors which predispose us towards these preventable mistakes. In the first of a three-part series titled Managing Workplace Error Part 1: Unpicking Patterns of Human Error, He jumps into the ‘What’ and ‘Why’ of human error, citing six crucial contributory gaps: memory, attention, learning, decision, procedure, and resource. We can work on reducing these gaps within and around our Stability Function and potentially slide our namesake citations well out of the top 10 list.
Continue your quest with this great read at IVT Network: Managing Workplace Error Part 1: Unpicking Patterns of Human Error.